Frequently Asked Questions

Frequently Asked Questions

 

How much advance notice do you need to schedule a walk or other service?

Flexibility is a big deal to us. We work hard to make sure we can meet your needs, even as plans change throughout any given week. While advance notice is always great, we welcome last minute inquiries, and we can almost always accommodate a reasonable request. If you are able to give us a day or two of advanced notice,  the chances of us being able to add your dogs to our schedule are nearly 100%. 

 

Are you willing to come meet us prior to scheduling an appointment?

Yes, we want to meet you first! We want you to get to know us a bit and have confidence that we’ll take good care of your dogs as we walk them. 

 

Can I always have the same person walk my dog?

We do try to maintain as much consistency as possible, so most of the time, your dog will have the same person as the primary walker. We also like to make sure there is at least a second person who also knows your dogs well, so that when someone is sick, on vacation, or is unavailable for any other reason, we are still able to make sure your dogs get the walks they are needing. Honestly, all of our walkers are fantastic at working with dogs, they are all well-trained, and they each will receive training specific to your dog, prior to being sent to walk your dog on their own. We never send a walker to your home “cold turkey”, but will always go with them the first time or two to help get them acquainted with your dog and to make sure they know the routine you’ve specified for us to follow.

 

Do you hold keys for regularly scheduled walks?

Yes, we hold keys for many of our clients and we are diligent to keep keys and information safe. We also are comfortable working with home security systems. 

 

Are there any days you aren’t available to walk dogs?

There are five days a year that we are entirely unavailable. Those days are Easter, Mother’s Day, Thanksgiving Day, Christmas Eve, and Christmas Day. We do walk on all other holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, etc) at our regular rate. It is also possible, on very few occasions, that we will be unavailable on a particular weekend day. 

 

Are you certified dog trainers?

We are not. But we are comfortable and experienced working with all sorts of breeds, sizes, and temperaments. In particular, we have worked with many dogs that struggle with aggression toward other dogs and have found good success in helping them to grow in that area.

 

Do you run background checks on your employees?

Yes, we run background checks on all our employees through the Washington State Patrol. Additionally, prior to hiring, we do require several personal and professional references, and we call those references. We put the highest premium on hiring people who, best we can possibly ascertain, value honesty in all their dealings. Honesty is our number one criteria in our hiring process. And we’re thrilled to say we think our employees really are the best! We trust them 100%. 

 

Are there any dogs you don’t walk?

We do not have any breed restrictions, and we believe in giving every dog a chance. We do reserve the right to not walk a dog if we feel that dog may present a threat to ourselves, other people or to other animals while on a leash.

 

What is your cancellation policy?

There is no charge for cancellations on walks or potty breaks if you let us know before 10:00 PM on the day prior. Cancellations after 10:00 PM the day prior, or same day cancellations are billed at half-price. Cancellations at the door are billed at full price for the service requested.

 

What are your payment options?

We accept, cash, check, PayPal, we can keep a credit card or bank authorization on file, or we can take a card payment over the phone. We are glad to set up our clients on a plan for weekly, bi-weekly, monthly, or per-visit payment plans. Some people like to pay in advance, while others prefer to pay at the end of a week, two weeks, or even at the end of the month. Our goal is to make our payment options flexible to meet your specific needs. 

 

If I pay in advance but then don’t use all the walks I paid for, do you offer refunds?

Absolutely. We always offer 100% refunds on any pre-paid walks that you haven’t used, no matter what your reason is for canceling service. 

Still have more questions? Give us a call at (360) 450-3647 or send us a message and we’ll be glad to give you an answer!

Contact Us to Get Started or Request More Info

Your Name (required)

Your Email (required)

Subject

Your Message